Housekeeping Attendant
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Job Title: Housekeeping Attendant

Reports To: Executive Housekeeper

Summary

The primary function of the Executive Housekeeper is to direct and coordinate the day-to-day operations within the housekeeping department to the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment.

Essential Duties and Responsibilities
  • Maintain a high degree of cleanliness for all guest rooms as measured through our guest satisfaction surveys.
  • Respond quickly to all guest requests in a caring, friendly and professional manner.
  • Become knowledgeable in our PMS system to change room statuses as necessary.
  • Inspect all guest rooms to ensure they are cleaned per our established cleanliness guidelines and hold our housekeepers accountable to these guidelines.
  • Responsible for the ordering needs of the housekeeping department within the budgeted guidelines.
  • Assisting in the management of the departmental budget.
  • Conduct & prepare monthly inventories of housekeeping supplies, linen, & equipment.
  • Develop, implement and maintain programs for the deep cleaning of guest rooms & coordinate deep cleans with engineering for preventative maintenance.
  • Manage the lost and found, and ensure to include records, guest inquires, etc.
  • Oversee and supervise the Laundry Attendants to include purchasing of laundry chemicals, staffing, and the usage of laundry machinery.
  • Daily scheduling of HK & Laundry staff to meet factors including occupancy and business demands.
  • Responsible for department’s payroll by verifying employee clock-in and clock-out punches.
  • Daily inspections of guest rooms, storage closets, laundry areas, etc.
  • Responsible for Housekeeping Department associate performance evaluations.
  • Coordinate with Engineering to implement the maintenance and repair of guest rooms.
  • Work with, and arrange work for outside contractors as necessary.
  • Assisting in the management of the departmental budget.
  • Open and close the Housekeeping department daily.
  • Answer guest complaints & resolve problems to maintain guest satisfaction.
  • Attend mandatory meeting and hotel functions.
  • Direct departmental meetings as necessary.
  • Ensure to follow through on all issues and discrepancies as pertaining to Housekeeping.
  • Responsible for maintaining a monthly checkbook of expenditures.
  • Ensure all employee trainings and certifications are up to date.
  • Knowledgeable of all MSDS materials.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager.
  • Comply with all company standards and policies, as established in the employee handbook.
  • Other duties as requested by management.

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Education And Or Experience

A High School diploma or General Education Degree (GED); A college degree is preferred or 1 year related experience and/or training; or equivalent combination of education and experience. Previous hotel experience preferred, but not required.

Language Skills

A High School diploma or General Education Degree (GED); A college degree is preferred or 1 year related experience and/or training; or equivalent combination of education and experience. Previous hotel experience preferred, but not required.

Mathematical Skills

The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals.

Safety Policies & Practices

All Associates are responsible for following the First Bristol Corporation’s safety policies and procedures.

Work Environment & Reasoning Ability

The ability to apply the use of common sense & understanding in order to carry out instructions, whether in written, oral or diagram form. The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment. Must possess conflict resolution skills.

Appearance & Performance Expectations

All Associates are responsible for following the First Bristol Corporation’s standards of appearance.

Physical Demands

While performing the duties of this job, Associates may need to lift items up to 25 lbs. and spend a length of time on your feet.

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