Room Attendant
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Job Title: Room Attendant

Reports To: EXECUTIVE HOUSEKEEPER

Summary

The primary function of the room attendant is to clean guest rooms with the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. As room attendant, you will be responsible for cleaning of rooms upon guest checkout as well as daily room refreshes for our in-house guests while following our established cleanliness guidelines.

Essential Duties and Responsibilities
  • Respond quickly to all guest requests in a caring, friendly and professional manner.
  • Consistently follow up to ensure guest satisfaction that exceeds our service standards.
  • Be aware of tone and composure when addressing guests and other Associates.
  • Ensure that guests’ names are used throughout your interaction with them.
  • Ensure all guest rooms are cleaned per our established cleanliness guidelines.
  • Housekeepers must be able to work independently at a quick pace.
  • Restock & organize all work areas as necessary.
  • Collect daily room worksheet each morning with applicable keys and return them by the end of the shift.
  • Complete your assigned daily room worksheet accurately and note any special circumstances and/or guest requests.
  • Keep the guest room door open while working in the guest room and ensure the door locks properly when leaving the room.
  • Maximize job efficiency and neat, orderly appearance by maintaining your housekeeping cart.
  • Stock supplies on your housekeeping cart correctly in the morning and afternoon with all necessary linens, guest supplies and cleaning equipment.
  • Sort out any stained or damaged linen and return them to laundry for replacement.
  • Room cleanliness includes, but is not limited to: trash removal, soiled linen removal, vacuuming, surface cleaning, bathroom cleaning, floor mopping, etc.
  • Replenish room supplies as needed.
  • Report maintenance concerns to the engineering department and document on your daily room worksheet.
  • Turn in articles left by guests to housekeeping MOD to be logged in our lost and found.
  • Attend all mandatory meetings and hotel functions.
  • Comply with all company standards & policies as established in the employee handbook.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Report any and all wear and tear of furniture and/or equipment, as well as and safety concerns in your work area, to the General Manager.
  • Other duties as required.

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Education And Or Experience

A High School diploma or General Education Degree (GED); A college degree is preferred or 1 year related experience and/or training; or equivalent combination of education and experience. Previous hotel experience preferred, but not required.

Language Skills

A High School diploma or General Education Degree (GED); A college degree is preferred or 1 year related experience and/or training; or equivalent combination of education and experience. Previous hotel experience preferred, but not required.

Mathematical Skills

The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals.

Safety Policies & Practices

All Associates are responsible for following the First Bristol Corporation’s safety policies and procedures.

Work Environment & Reasoning Ability

The ability to apply the use of common sense & understanding in order to carry out instructions, whether in written, oral or diagram form. The ability to work in close proximity with others comfortably, while multitasking in a fast paced environment. Must possess conflict resolution skills.

Appearance & Performance Expectations

All Associates are responsible for following the First Bristol Corporation’s standards of appearance.

Physical Demands

While performing the duties of this job, Associates may need to lift items up to 25 lbs. and spend a length of time on your feet.

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